My order has arrived and it's missing an item(s)

Please contact us as soon as you receive your order and realise there are missing item(s). To investigate this properly, we require the following information submitted within 48 hours of the delivery date* to enable a member of our Customer Care team to advise on the best solution:

• Your order number
• Details of the item that is missing - product name and description
• Images of the open package with the items that you did receive (if you ordered more than 1 item)
• Images of the packaging - including any damage to the packaging 
• A signed Declaration Of Honor form (attachment below) - please upload this signed document when submitting your ticket

Kindly note that without the correct information, we may not be able to assist you with a solution or investigate the issue. Failure to notify us within 48 hours of receiving a missing item(s) could mean we have to charge for a replacement. 

*The delivery date is the date on which your order was successfully delivered at the delivery address.