What happens after I place my order for a Made To Order item?

Modified on Thu, 01 Sep 2022 at 05:23 AM

In a nutshell, this is what happens after you place your order on Decoralist.


  1. Order confirmation
    Once you have successfully placed your order, you will immediately receive a confirmation email. If for whatever reason the item(s) you're ordered are unavailable, we'll be in touch ASAP to offer a solution. 
  2. Select your time slot
    If your order requires delivery via our furniture delivery partners, you will be contacted separately either by email, phone or text asking you to accept or decline a delivery slot. If you need to speak to us about your delivery, please submit a ticket with all the relevant information and we'll get back to you within 48 hours. 
  3. It's on its way!
    Once your order is dispatched from our warehouse, you will receive a text confirming it is on its way. 
  4. Out for delivery
    Our furniture delivery partners will give you a courtesy call prior to arriving at your address.
  5. Your order arrives safely
    You will receive a final text to confirm your order has been successfully delivered


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