What do I do if my order has arrived damaged/faulty?

If, on the rare occasion, your order arrives and your product isn't in perfect condition, please contact us as within 48 hours of receipt. 

We will require the following information to enable a member of our Customer Care team to advise on the best solution:

- Your Decoralist order number
- Details of the damage e.g. broken, chipped
- Images of the damaged/faulty item
- Images of the inner and outer packaging that has been used to protect the item

Kindly note that without the correct information, we may not be able to assist you with a solution or investigate the issue. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. Decoralist is happy to offer a replacement on any damaged items at our expense if they have been reported within the 48 hour timeframe of delivery.