As soon as your order has been dispatched from either our warehouse or third party couriers, we'll send you an email that contains a tracking link so you can track the journey of your parcel with our courier partner.
You'll also receive an email, text message or phone call (furniture deliveries) from the courier that contains tracking details and further information on your delivery slot, where applicable.
Please track your parcel directly with the courier for updates.
Waiting for dispatch: A lot happens at this stage! This is where your items are picked at our large network of warehouses or where your item goes into production, is then packaged carefully to ensure safe arrival at their final destination.
Dispatched: Your parcel is now with the designated courier and is on its way to you.
If the expected delivery date has passed and your order hasn't arrived, please contact us as quickly as possible and one of our dedicated Customer Care Advisors will help track your parcel.
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