What is your Returns Policy?

We're sure you'll love your purchase, however if for any reason you are not satisfied, then you can return your order within 14 days of the delivery date. We will be happy to offer you an exchange or a refund, excluding the original cost of delivery. The item(s) you wish to return must be returned in perfect condition; new; unused; in its original packaging, as it was received by you and in a saleable condition with all outer packaging, labels and tags attached. 

If you're in the UK, we offer free returns on hundreds of our products; you can check which items are eligible on the Delivery & Returns tab on each product page. Otherwise, the customer is responsible for shipping the item(s) you wish to return. We'll be able to better assist you when you submit your Return Request here.

Please see our Returns & Refunds page for further information and for instructions on how to make a return.

The following items cannot be returned:

- Made to order

- Printed to order

- Non-standard
- Customised products

- Special order products
- Products marked as non-returnable within the product details
- Earrings
- Perishable goods

We are unable to offer returns for international orders and on items that originate from countries outside the UK. Please check the product listings under the "Delivery" tab for more information on where the item originates from. 

Regarding the return of a furniture item which has been delivered via pallet delivery: we will not cover the cost of a new pallet, so please keep hold of this until you have checked the item(s). Furniture orders may be subject to a restocking fee and collection charge.

Please check the dimensions of the product(s) you wish to order to ensure access is not a problem during delivery.  Dimensions on Decoralist are listed in metric (cm, mm, m). For customers ordering using the imperial system, please check the conversion prior to placing an order.