You've taken my payment twice - what do I do?

Modified on Wed, 31 Aug 2022 at 10:15 AM

Some banks may show both a pre-authorisation as well as the actual, subsequent charge. The amount that is showing as being pre-authorised will get released back to you automatically.

If the pre-authorisation doesn't get released back to you then we would recommend that you contact your bank to expedite the release of the funds. Unfortunately this isn't something we are able to help with. 

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